Privacy Policy
At Edufloma, we understand that your privacy matters. This comprehensive policy explains how we collect, use, protect, and handle your personal information when you interact with our career development platform focused on esports brand building. We're committed to transparency and giving you control over your data.
1 Information We Collect
Personal Information You Provide
When you register for our services or contact us, we collect information that you voluntarily provide. This includes your name, email address, phone number, educational background, career interests, and any other details you share through forms, surveys, or direct communication with our team.
Account Information
Name, email, password, profile details, career preferences, and learning goals you set within your account.
Communication Data
Messages, emails, support tickets, feedback, and any correspondence you have with our team or other users.
Usage Information
Course progress, completed modules, time spent on platform, interaction patterns, and learning analytics.
Technical Data
IP address, browser type, device information, operating system, and general location data for security purposes.
Automatically Collected Information
Like most online platforms, we automatically collect certain technical information when you visit our website. This includes your IP address, browser type, device characteristics, operating system, referring URLs, and general location information. We use this data to improve our services, ensure security, and provide technical support.
2 How We Use Your Information
We use the information we collect to provide, maintain, and improve our educational services. Your data helps us personalize your learning experience, communicate important updates, process payments, and ensure the security of our platform.
- Delivering personalized course recommendations based on your career goals and interests
- Processing enrollments, payments, and managing your account access and preferences
- Sending important notifications about course updates, new content, and platform changes
- Providing customer support and responding to your questions or technical issues
- Analyzing usage patterns to improve our content quality and user experience
- Ensuring platform security, preventing fraud, and protecting against unauthorized access
- Complying with legal obligations and responding to lawful requests from authorities
- Conducting research to develop new features and educational content that serves our community better
Marketing Communications: We may send you promotional emails about new courses, special offers, or industry insights. You can opt out of these communications at any time using the unsubscribe link in our emails or by contacting us directly.
3 Information Sharing and Disclosure
We don't sell your personal information to third parties. However, there are specific circumstances where we may share your data with trusted partners or as required by law. We're committed to being transparent about these situations.
Service Providers and Partners
We work with carefully selected third-party service providers who help us operate our platform. These include payment processors, email service providers, hosting companies, and analytics tools. These partners are contractually obligated to protect your information and can only use it for the specific services they provide to us.
Legal Requirements
We may disclose your information if required by law, court order, or government regulation. We'll also share information if we believe it's necessary to protect our rights, prevent fraud, ensure user safety, or investigate potential violations of our terms of service.
4 Your Privacy Rights and Choices
You have significant control over your personal information and how we use it. We believe in empowering you with clear choices about your data and making it easy to exercise your rights.
To exercise any of these rights, simply contact us using the information provided at the end of this policy. We'll respond to your request within 30 days and may need to verify your identity for security purposes.
5 Data Security and Protection
Protecting your information is a top priority for us. We implement multiple layers of security measures to safeguard your personal data against unauthorized access, alteration, disclosure, or destruction.
Technical Safeguards
We use industry-standard encryption to protect data in transit and at rest. Our servers are secured with firewalls, intrusion detection systems, and regular security monitoring. All payment information is processed through PCI-compliant payment processors and never stored on our servers.
Administrative Controls
Access to your personal information is limited to authorized personnel who need it to perform their job functions. Our team receives regular training on privacy and security best practices, and we conduct periodic security assessments to identify and address potential vulnerabilities.
Your Role in Security: While we implement strong security measures, you also play a crucial role in protecting your account. Use a strong, unique password, don't share your login credentials, and log out of shared devices. Contact us immediately if you suspect unauthorized access to your account.
6 Data Retention and Deletion
We retain your personal information only as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Different types of data have different retention periods based on their purpose and legal requirements.
When you request account deletion, we'll remove your personal information within 30 days, except for data we're legally required to retain. Some anonymized, aggregated data may be kept for research and improvement purposes, but this cannot be linked back to you personally.
7 International Data Transfers
While Edufloma primarily operates in India, some of our service providers and partners may be located in other countries. When we transfer your personal information internationally, we ensure appropriate safeguards are in place to protect your data according to applicable privacy laws.
Transfer Safeguards
We use standard contractual clauses, adequacy decisions, and other approved mechanisms to ensure your data receives adequate protection when transferred outside India. Our international partners are required to maintain the same level of data protection that we provide.
8 Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience on our platform, remember your preferences, and analyze how our services are used. You have control over these technologies through your browser settings.
- Essential cookies that are necessary for basic website functionality and security
- Preference cookies that remember your settings and personalization choices
- Analytics cookies that help us understand how users interact with our platform
- Marketing cookies that may be used to show relevant advertisements on other websites
You can control cookie settings through your browser preferences, though disabling certain cookies may affect your ability to use some features of our platform.
9 Children's Privacy
Our services are designed for individuals who are at least 16 years old. We don't knowingly collect personal information from children under 16. If we discover that we've inadvertently collected information from a child under 16, we'll delete it promptly.
If you're a parent or guardian and believe your child has provided us with personal information, please contact us immediately so we can remove the information and terminate any associated account.
10 Changes to This Privacy Policy
We may update this privacy policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make significant changes, we'll notify you through email or a prominent notice on our platform.
We encourage you to review this policy periodically to stay informed about how we protect your information. The "Effective Date" at the top of this policy indicates when the most recent changes were made.
Contact Us About Privacy
If you have questions about this privacy policy, want to exercise your privacy rights, or need to report a privacy concern, we're here to help.
Email: [email protected]
Phone: +918349913300
Address: Laxami Cold Store, Lohar Lane, Musallahpur Hat, Main Gate, Patna, Bihar 800006, India
We typically respond to privacy inquiries within 48 hours and will work with you to resolve any concerns promptly and thoroughly.